Privacy Policy

Capsul Group Australia ("Capsul", "we", "us" or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and the choices you have.

1. Who we are

This website is operated by Capsul Group Australia, with a registered office at 1 Sussex St, Barangaroo NSW 2000, Australia. You can contact us at team@capsulgroup.com or +61 483 951 801.

2. Information we collect

We only collect personal information that is reasonably necessary to provide our products and services. This may include:

• Contact details — your name, email address, phone number and postcode/state.
• Enquiry details — information you provide about your land, project, budget, timeline, product interest and intended use.
• Transaction information — details relating to quotes, orders and contracts (we do not store full payment card numbers; payments are processed by third-party providers).
• Technical data — IP address, browser type, device information and pages visited, collected automatically via cookies and analytics.

3. How we collect it

We collect information directly from you when you complete an enquiry form, call or email us, or interact with our website. We also collect technical data automatically through cookies and analytics tools. Where practical, you may deal with us anonymously or by pseudonym, although this may limit our ability to respond to your enquiry.

4. Why we use your information

• To respond to your enquiry and prepare quotes and proposals;
• To supply, deliver and support our products and coordinate approvals, finance referrals and installation;
• To manage contracts, payments and our business records;
• To send you information about our products where you have asked us to or where permitted by law (you can opt out at any time);
• To improve our website and services; and
• To meet our legal and regulatory obligations.

5. Disclosure of your information

We may share your personal information with:

• Trusted service providers who help us operate our business (for example logistics and delivery partners, manufacturing partners, IT and hosting providers, and payment processors);
• Finance providers or planning/certification specialists, where you have asked us to refer you or where necessary to progress your project;
• Professional advisers, or where required or authorised by law.

We do not sell your personal information.

6. Overseas disclosure

Because our homes are manufactured overseas, some of your information (such as delivery specifications and order details) may be disclosed to manufacturing and logistics partners located outside Australia, including in Asia. Where we do so, we take reasonable steps to ensure your information is handled consistently with the APPs.

7. Cookies & analytics

Our website uses cookies and similar technologies to remember your preferences and to understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

8. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Accessing & correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us at team@capsulgroup.com and we will respond within a reasonable time.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.